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UK & IRELAND DISPATCH ONLY

Tercoo Returns and refunds

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If on first delivery goods are found to be defective, damaged or not as specified on your order, return postage costs will be refunded.

In any case, you should contact us by telephone or email within 7 days of receipt of the goods so that a Returns Number can be issued. You will receive a refund within 30 days of returning the goods, all reasonable efforts must be made to ensure they are returned in good condition. It is your responsibility to ensure goods are adequately packed. For your security you should obtain proof of delivery.

Consumable items that have been opened or had the seals broken will not be refunded or replaced under any circumstances.

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