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Tercoo Delivery Information

Dispatch

Orders will normally be dispatched within 24 hours of receipt of order, if there is likely to be any delay beyond this period we will contact you.  

 

An email will be sent confirming that your order has been dispatched.

 

Delivery 

Prices include standard courier delivery costs (UK mainland only).  For Ireland be sure to purchase the item 'Ireland Postage Supplement' along with your order to cover this additional cost.  Elsewhere, a UK dispatch address will need to be provided and overseas customers will need to make their own arrangements to forward goods on.

 

Note: Communication is important to us, we will contact you if there is likely to be any delay in delivery, however Refina Ltd shall not be liable for any loss or damage due to delays or failure to ship resulting from any cause.

 

Deliveries outside UK mainland and Ireland are not possible due to distribution agreements, a UK dispatch address will need to be provided and overseas customers will need to make their own arrangements to forward goods on.   Call us for more details.

 

Deliveries are usually made Monday to Friday before 5.30pm.  Please make sure that all addresses you provide are accurate and include postcode and recipients telephone number where possible to hasten a speedy and accurate delivery.  Refina Ltd cannot accept responsibility for late or non-delivery.  Where incorrect or incomplete delivery information is supplied and goods are returned to us we reserve the right to charge a courier return fee.  Please ensure that someone will be at the recipient’s address on the expected delivery date as all deliveries must be signed for.  In the event of no one being available to sign, the courier will attempt delivery the next working day.  The purchaser may incur a re-delivery charge to deliver the goods thereafter. Proof of Delivery of one or more product(s) shall be good evidence of delivery of the specific product(s) requested by the customer and no question shall be raised as to delivery of individual items therein.

 

All prices are inclusive of any applicable VAT.

 

 

Tercoo Returns and refunds

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Questions about your order? Click here to contact us

If on first delivery goods are found to be defective, damaged or not as specified on your order, return postage costs will be refunded.  

 

In any case, you should contact us by telephone or email within 7 days of receipt of the goods so that a Returns Number can be issued.  You will receive a refund within 30 days of returning the goods, all reasonable efforts must be made to ensure they are returned in good condition.  It is your responsibility to ensure goods are adequately packed. For your security you should obtain proof of delivery.

 

Consumable items that have been opened or had the seals broken will not be refunded or replaced under any circumstances.

 

Non-defective goods returned within 7 days will be refunded net of postage and commission charges and are subject to a  £10 per item re-stocking fee to cover administration costs.  Again, for your security you should obtain proof of delivery.

UK & IRELAND

DISPATCH ONLY